Terms & Conditions

  1. Membership Agreement

    To be a member of the website and Application of eGhassel, it is required you to fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for eGhaseel.

  2. Description of Services

    eGhaseel.com allows its members who ratify the agreement to order from laundry online. eGhaseel.com provides a way for you to communicate your orders to delivery vendor displayed on this application and website.

    The purpose of this app is to provide a simple and convenient service to consumers, linking them to vendor in their area that offer laundry and cleaning services . We have created the website to serve as a laundry and cleaning online platform. eGhaseel.com is an electronic service for laundry and cleaning with delivery online.

  3. Delivery and Return terms

    During any delivery made by vendor, if the client is not available in the address specified in the system, the laundry ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering to an address where he/she does not exist. In relation to any product returns, the terms of product return belonging to the vendor are applied.

  4. Refund policy

    eGhaseel takes customer satisfaction very seriously. In the case of problems with your order, please contact eGhaseel through call on our hotline number and we will assist you. In appropriate cases, if you have already been billed by eGhaseel, will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund, if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

  5. Payment Methods

    - Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery.

    - eGhaseel reserves the right to provide other payment methods or to no longer offer certain payment methods.

    - Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider co-operating with eGhaseel.

    - Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.

  6. Price and Transaction

    Once your order has been accepted, this represents an agreement between you the customer and the vendor. The vendor has sole responsibility for this order. Cash payments are made directly to the vendor upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the site then the transaction is processed by eGhaseel as agent of the vendor.



P.O. Box:1150
Muscat, Sultanate of Oman
+968 94771466